Privacy Policy

Last updated: 8 October 2026

Tinker Mobile Ltd ("we", "us") operates the website tinkermobile.co.nz and provides onsite mobile phone repair services in Auckland, New Zealand. This policy explains what personal information we collect, why, how we use it, and your rights under the New Zealand Privacy Act 2020.

1. Information We Collect

When you book a repair or submit an enquiry

• Name and phone number (always required)
• Suburb, device model, and problem description (required on the booking form)
• Email address (optional), and whether you ticked the box to receive our offers
• Booking date and time if you select a slot

Automatically when you visit the site

• IP address and approximate country (provided by Cloudflare)
• Browser type and screen size (from the user-agent header)
• Pages visited, time on page, and scroll depth
• Your choices in the quote tool: the phone model, the repair, the suburb and the price shown. These are not linked to your name or phone number
• Referrer URL (how you found us)

We do not use cookies for tracking, do not use fingerprinting, and do not share analytics data with third parties. Cloudflare Web Analytics (which we also use) operates without cookies and does not track individual users.

When you use the address checker

• The address or suburb you enter, whether it is in our service area, and your IP address

2. Why We Collect It

• Booking and contact details: to confirm your repair, contact you about your appointment, and provide warranty support. After a completed repair we may send you one thank-you message with a credit towards your next repair and a link to review us. Every such email has an unsubscribe link, and you can also just tell us not to. If you give us your email and tick the box to receive our offers, we send occasional repair tips and offers to that address, and a small surprise gift comes with your repair. The tick is optional and you can unsubscribe at any time
• Analytics data: to understand how people use the site so we can improve it (e.g., which pages are most visited, where people drop off)
• Address checks: to determine whether we can service your location and to understand demand in different areas

3. How We Store It

All data is stored in a Cloudflare D1 database hosted in the Oceania region. The site is served entirely through Cloudflare's network. We do not transfer data to any other country or service except:

• Resend (email delivery) - receives the owner notification email containing booking details, and delivers the thank-you email to the address you gave us
• Anthropic (AI triage, optional) - may receive booking details for urgency classification; subject to Anthropic's data retention policy
• Google Calendar (optional) - receives booking date, time, and customer name for calendar sync

All third-party services are used only to fulfil the repair booking. None receive analytics data.

4. How Long We Keep It

• Booking records: 2 years (for warranty claims and business records)
• Customer profiles: 2 years from last booking
• Analytics data: 1 year (aggregated, then deleted)
• Address check logs: 6 months

5. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Correct any information that is wrong or outdated
• Request deletion of your personal information

To exercise any of these rights, contact us at info@tinkermobile.co.nz or ring 027 662 4537. We will respond within 20 working days.

6. Security

We protect your data with:

• HTTPS encryption on all pages (enforced via HSTS)
• Content Security Policy restricting executable scripts
• Rate limiting on all API endpoints
• Authentication on internal dashboards
• Parameterized database queries (preventing injection attacks)

7. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top will change. Significant changes will be noted here.

6 October 2026: added the quote tool choices we record, and the thank-you message sent after a completed repair.

8. Contact

Tinker Mobile Ltd
Auckland, New Zealand
Email: info@tinkermobile.co.nz
Phone: 027 662 4537